Release Notes

See What's New & Improved
Stay up to date with the latest updates, enhancements, and fixes — all in one place.

Sep 2, 2025 🚀 New in Gather

🚀 New in Gather

Direct Action Page Linking

  • Added /actions link support to send users straight to the actions page.

Simplified Setup

  • Reduced setup fields to only subject title, price sensitivity, and industry type.
  • Industry presets for recommended timing — Electronics → 14–28 days, Apparel → quick follow-up, Supplements → longer cycles
  • Added Custom option for full control.

AI-Powered Email Generation

  • Generate ready-to-use email copy with OpenAI.
  • Copy subject lines or drop content directly into flows.
  • One-click Create Flow button now links you to Klaviyo.

Improved Flow Triggers

  • Order placement now triggers flows automatically.

🔜 Coming Soon

  • Review link tracking: prevent duplicate review requests by auto-detecting if a customer has already left feedback.
Aug 26, 2025 🎯 AI Powered
v2.0

v2.0 – AI Recommendations Added 🎯

What's New

  • Customer Retention Insights — AI flags at-risk customers (churn risk) so you can target them with win-back campaigns.
  • Segmentation Suggestions — Get recommended audience segments (e.g., VIPs, repeat buyers, high-value prospects) based on synced Lightspeed + Klaviyo data.
  • Campaign Opportunities — AI highlights moments to trigger automated flows like replenishment reminders, cross-sells, or post-purchase journeys.
  • Performance Optimization — Recommendations adjust over time as your data grows, improving targeting and reducing wasted sends.

Why It Matters

  • Personalize campaigns faster.
  • Increase repeat purchases.
  • Reduce churn risk.
  • Make smarter, data-driven marketing decisions.
Aug 13, 2025 🔌 Major Update

Retail Express Klaviyo Integration, 2-Way Sync, Advanced Settings & More

🆕 New Features

  • Retail Express → Klaviyo Integration — Connect Retail Express to Klaviyo for full customer and sales data sync.
  • Multiple Klaviyo Account Support — Manage multiple brands and outlets from a single Gather account.
  • Advanced Sync Settings — Skip on "Do Not Email", Sync profiles with 0 sales, Historical import flag for profiles inactive 30+ days, Subscribe Email/SMS on opt-in or all
  • Outlet-to-Klaviyo Account Mapping — Link each outlet to its own Klaviyo account.
  • True 2-Way Sync — Keep your POS and Klaviyo data in perfect alignment.

🔄 Improvements

  • Smarter Free Tier — New Lightspeed users now get a full sync right away (no more "test integration" page).
  • Fairer Plan Limits — Limits now based on actual customer count in Lightspeed, not synced profiles.
  • Backend Overhaul — Added plan-based feature checks for faster, more reliable performance and easier upgrades.

❌ Removed

  • "Test Integration" page — retired for a better, more realistic free tier experience.
Jul 28, 2025 📊 Reports

Custom Reports Are Here

🛠️ What's New

  • Drag-and-Drop Report Builder — Choose your fields, filters, and layout — no dev required
  • Save & Reuse Templates — Build once, reuse forever. Save your custom layouts for fast access
  • Field-Level Filters — Filter by location, date, consortia, agent, tier, or any synced customer data
  • Group & Summarize — Aggregate totals by tier, region, product, or customer group for high-level views
  • Instant CSV Export — Export filtered results to share with finance, ops, or leadership

💡 Use It For

  • Quarterly performance reviews with your team or clients
  • Export-ready data for grant or budget reporting
  • Deep dives into churn trends, late payments, or product demand
  • Setting up dashboards tailored to your KPIs
Jul 15, 2025

Introducing Advanced Analytics & Custom Views

Updates

  • 📊 Advanced Analytics Dashboard — Dive into detailed reports on task completion rates, team productivity, and project timelines with customizable data visualizations.
  • 🔍 Customizable Views — Create and save personalized board, timeline, or calendar views tailored to your team's unique processes and preferences.
  • 📅 Improved Scheduling — Enhanced date-picker with smart suggestions based on team availability, reducing scheduling conflicts and missed deadlines.
  • 🔔 Notification Overhaul — Receive real-time updates only for tasks you follow, minimizing noise and keeping you focused.
  • 🔐 Security Enhancements — Strengthened encryption protocols and added two-factor authentication for better protection of your organization's data.
  • 🛠️ Bug Fixes & Performance Boosts — General improvements to task assignment speed, reduced loading times, and smoother experience on mobile devices.